First Visit
Book well in advance for the best appointment availability, especially for registered massage therapy. Guest Service Coordinators look after you throughout your stay. Read the spa policies before you arrive.
Uptown Waterloo
Breathe deeply. You are at The Waters now.
A quiet, serene spa retreat for massage therapy, facials, hand and foot rituals, and body treatments.
Ask about a treatment
Tell us what you would like and the spa will get back to you.
Find The Waters
An urban spa retreat on Willis Way
75 King St. S, Waterloo, ON N2J 1P2
Entrance on Willis Way, backing onto Waterloo Town Square
The Menu
Massage
From $84
Relaxation and registered massage therapy
Facials
From $100
Express treatments to prestige rituals
Hands & Feet
From $52
Manicure and pedicure rituals
Body Rituals
From $160
Wraps, glows and worldwide escapes
Prices are from the spa's current menu. Couples treatments, spa packages, waxing, tinting and lifts are on the full spa menu.
Imagine a place where pressure is felt only during a massage.
Plan Your Visit
Couples & Parties
Massages, facials, manicures and pedicures side by side, with soak and romance add-ons. The spa also hosts corporate groups, birthdays, bridal parties and girls' nights out. See all the options.
Registered Massage Therapy
Therapeutic and pregnancy massage from Registered Massage Therapists, with lava stone and head massage options. An insurance receipt is issued after every RMT treatment.
Opening Hours
Mon to Fri: 10:00 AM to 8:00 PM
- Monday to Friday10:00 AM to 8:00 PM
- Saturday9:00 AM to 6:00 PM
- SundayClosed
The Spa Team
A professional, dedicated team is waiting to care for you: estheticians, Registered Massage Therapists, Guest Service Coordinators and Spa Attendants, bringing a wealth of education, training and life experience.
Carly Martin
Spa Director
Carly began at The Waters as a Spa Attendant in 2011, moved through Guest Service and Front Desk Management, and has run daily operations as Spa Director since 2018.
Cassie Frey
Esthetic Supervisor
An esthetician with The Waters since 2015, Cassie mentors new team members, loves body treatments and facials, and teaches guests about the spa's skincare lines, Phytomer and Eminence.
From Their Guests
"What a great massage! My therapist was great at focusing on what needed attention."
Eve G.
"The Wrap & Nap was so much more than I expected. I will do this treatment again & highly recommend it!"
Sarah W.
"It's wonderful when your Massage Therapist works on the parts of the body that truly need relaxing. This treatment was fantastic - thank you!"
Stephanie M.
Named one of the Top 25 Spas in Canada by the Canadian Spa and Wellness Awards, with reader's choice spa awards across Waterloo Region every year from 2008 to 2021.
A spa experience unlike any other.